shipping, processing, & return policy
Thank you so much for choosing The Serenity Shoppe! Once you place an order, processing time may be anywhere from 1-4 business days. This does not include holidays & weekdays. I do have a full time job, however I usually get packages out as soon as possible. A lot of love and gifts go into making your package special. Items are shipped through USPS Priority service or UPS unless requested otherwise. I am not responsible for any damaged or missing packages, but I am working out a new system for insurance and normally include shipping insurance when packaging through UPS or USPS. Please contact me if anything arrives broken so we can find out the source issue.
Shipping and Costs
Crystals can get heavy, but I try to do my best on making things affordable. Orders under $45 USD are usually smaller so I ship them for a flat rate of $7.00 USD. All US orders over $45.00 USD Qualify for free shipping! I sound cleanse all items with a frequency tuner at 4069 HZ.
Payment plans may become available for items priced over $85. This means the cost of the item can be split into 2 or more recurring interest-free payments. The item will be shipped after it is paid off. For this service, please feel free to send me a DM on Instagram @TheSerenityShoppe, it is the easiest way to communicate with you or send me an email at email@example.com.
Refunds, Exchanges, and Returns
All sales are final. If your item happens to arrive different than advertised to you, please reach out to me via email with a photo of your item and I will work with you to find an accommodating solution for both parties. If I make any mistakes I will gladly and justly fix them. Please reach out to me via Instagram, email, or the onsite chat button!
@TheSerenityShoppe on IG
Thank you so much!
I try my hardest to reply to all Instagram DMs in order and quickly as possible!
Much love to you all and THANK YOU SO MUCH for visiting the shoppe! <3